James works in our Aberystwyth and Cardigan offices and has been with Barod since 2016. James has a passion for providing service user-led services and is a Welsh speaker and advocate for Welsh language and culture.
Here is James to tell you more about his work
What are your areas of special interest?
Drop in, Foodbank, Shiny Data, ‘Yr Iaith ar Waith’, Single Point of Contact Telephone and Emails
What do you enjoy most about your role with Barod?
Seeing people come in through the doors glowing with wellness
What is it like to work in your area of Wales or in your specific service?
Aberystwyth and Cardigan are close knit communities in a truly beautiful part of the world. However, I find the misery around substance misuse is in sharp relief to the lovely surroundings. Our service users have to make very long journeys to access our services, and the commitment this requires to make change is often considerable.
Please tell us about your average day.
During my typical workday, I’ll open up reception, the drop in and the needle exchange and check the toilets have toilet paper. Then it’s open the door and greet our service users as they arrive for appointments or to access the drop in or other services. I am responsible for answering the Dyfed Drug and Alcohol Service SPOC telephone – typically I’ll be advising service users to come to Open Access or taking referrals in between asking staff to look in the cupboard by the loo for more toilet rolls. Around the SPOC calls I’ll be on Palbase processing referrals and initial assessments for the Generic Service and for Criminal Justice, suggesting that staff check in the cupboard under the stairs for toilet paper and going through the Keyworker Report, improving the data quality. After lunch, I’ll be minuting the weekly Partnership Meeting with CDAT and Social Service, then it’s back to unlocking the Admin cupboard to issue the emergency four pack of Andrex, and process the waiting list for our Floating Support Supporting People Service), unique to Ceredigion within Barod. After a cup of tea, it’s time to fire up our purchasing system, Turbine, to request authorisation to buy 144 rolls of toilet paper for tomorrow, complete a petty cash return and after a final phone call from my boss in our Cardigan office, informing me that they have run out of tissues in the meeting rooms it’s time to close up, happy in the knowledge that the service has run smoothly.
What is the best piece of advice you have ever received?
Unasked for advice, James, is often seen as interference…