Are you looking for support? Are you concerned or worried about your drinking or drug use?
You can chat immediately to one of our trained support workers via our Live Webchat Service. It is open to anyone who lives in Wales and we can also point you towards your nearest drug and alcohol service.
The Live Webchat Service is open 7-days a week – Monday to Friday 9am – 9pm and Saturday and Sunday 10am – 4pm. (Please note that weekday evenings, 5pm – 9pm, and weekends, our Live Webchat Service is manned by our English and Scottish colleagues, We Are With You). Outside of these opening times, you can leave us a message and someone will pick this up and aim to get back to you the next working day.
(Please do not send urgent/emergency or time-sensitive messages. Dan 24/7 operate a 24-hour 7-days a week service. In a crisis, please contact the Samaritans 116 123 or, if it’s a medical emergency, dial 999).
Via our Live Webchat Service, you can:
- Access information and advice relating to substance use.
- Gain confidential online support regarding your own or a loved one’s drug and/or alcohol use.
- Submit a self-referral or a professional referral to any of our services during normal working hours (Monday – Thursday 9am – 5pm; Fridays 9am – 4.30pm excluding bank holidays). If out of area, we will provide you with your local single point of contact.
- Signpost to online resources and services in your area including local needle exchange service and group support.
We are not able to make or change appointments and we can’t discuss specific cases – you will need to contact your worker about this.
Will our chats be confidential?
Like all of our services, our webchat is confidential, which means we won’t share your details with anyone else. The only exception to this would be if there was a concern for your safety or the safety of others.
Please note: we continue to work with our colleagues in University of South Wales to evaluate this service, so elements of data may be used within this research. This will NOT include anything sensitive or anything that could potentially identify you, but would be around commonly discussed topics, how effective the interaction was, etc. We will supply more information on this when the evaluation starts.
You can help to keep the chats private by using your own laptop or phone. If you use a shared device, you might want to ensure that you use private browsing.